Upcoming webinar: Agent Assist, Reimagined (with Balto CEO Marc Bernstein)

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Our Why

Humans Will Handle The Interactions That Require Humanness.

AI agents will handle 70% of contact center interactions by 2028.

When The Moment Matters, People Make The Difference

Sales

People don't yet have a social contract with AIs, and that means that the art of persuasion and the science of objection handling is best left in the hands of empathetic humans.

Collections

Consumers will have little reason to stay on the phone with an AI once they realize they're talking to one. That means collections will remain human for the foreseeable future.

Policy Exceptions

You don't want AI making its own policy decisions. When a customer calls in with a unique situation that requires flexibility, you'll want a human on the line.

Just Because

And sometimes, people just prefer talking to people.

Sensitive Situations

We won't be comfortable spilling our guts out to an AI for a long time, and that means that we'll want humans to handle the interactions that require humanness. Insurance claims, medical situations, and other sensitive conversations will continue to be handled by people.

Power Your People with Balto.

They will be 3x as productive as they are today.

People, powered by AI, will be capable of incredible feats. Balto gives your agents real-time guidance, coaching, and quality assurance so every conversation is the best it can be.

Balto's Vision For Smarter Work

Balto's mission is to power a new era of knowledge work in the contact center. Augmenting human capabilities with AI is in Balto's DNA.