Agent Assist, QA Automation, & Agentic Insights Wrapped Into A Single Platform

One unified system where humans and AI collaborate to drive quality, efficiency, and revenue

Transform customer conversations into reliable insights that drives the business forward

Every customer interaction is analyzed to surface clear signals, reveal patterns at scale, and guide decisions that materially improve performance across the contact center.

Deliver better coaching using AI grounded in what works for each agent

AI coaching recommendations are tailored to individual performance by evaluating behaviors across every conversation and directly linking them to outcomes – so managers know exactly what to reinforce.

Help every agent perform like your best with the most advanced agent assist

Balto’s Agent Assist equips agents with answers to customers’ questions in real-time, instantly pulling information from your knowledge base.

Scale high-quality service with voice agents modeled after top performers

Togo is the voice AI agent built directly into Balto’s platform. It handles high-volume, repeatable calls: scheduling, order status, account verification, and more. It executes with the consistency of your best agent, at a fraction of the cost.

Maintain continuous compliance by monitoring every interaction in real time

Balto’s AI automatically reviews interactions in real time to identify risk early, alert supervisors, trigger guidance when needed, and maintain a complete audit trail – shifting compliance from reactive review to active control.

Gain complete visibility into performance by auto-scoring every interaction

Evaluate 100% of interactions with AI and replace sampling with certainty, revealing a true, unbiased picture of contact center performance at enterprise scale.

Capture what matters from every conversation with real-time summaries

Accurate, configurable summaries are generated during and after interactions to reduce handle time, improve data integrity, and keep teams aligned without manual effort.

Deliver consistent experiences by unifying conversations across every channel

Context is preserved as conversations move between voice and digital, allowing human and AI agents to operate seamlessly and deliver continuity customers can feel.

One full AI suite for industry-leading experiences

InteLogix didn't want to replace its QA processes — it wanted to enhance them. With Balto's AI Workforce, call review dropped from 30+ minutes to under 5, AHT fell 30 seconds, ACW was halved, and one client posted a 24% enrollment lift after Balto pinpointed unclear messaging. QA teams shifted from evaluators to analysts, coaching off truth instead of opinions.

Built to Work with the System you Already Rely on

Connect with your existing knowledge bases, data sources, support tools, and workflows.

Designed to Meet the Highest Security Standards

FAQs

What is Balto and how does it assist agents during conversations?
Balto is a real-time call guidance tool designed to assist agents by providing dynamic prompts, compliance checklists, and coaching alerts during customer interactions. It helps agents manage conversations effectively, ensuring they adhere to scripts and handle objections efficiently.

How does Balto integrate with existing systems like CRMs and phone systems?
Balto can integrate with various CRMs and phone systems, such as Salesforce and RingCentral, to provide seamless access to customer data and enhance call management. The integration process is straightforward, and Balto offers support to ensure compatibility with your existing setup.

Can Balto be customized to fit specific business needs?
Yes, Balto offers extensive customization options, allowing businesses to tailor prompts, checklists, and alerts to their specific requirements. This flexibility ensures that Balto can adapt to different industries and call scenarios.

How does Balto handle sensitive information and ensure compliance?
Balto is designed with data privacy in mind, scrubbing sensitive information like social security numbers in real-time to comply with regulations such as PCI and HIPAA. It also provides compliance alerts to ensure agents follow necessary protocols during calls.

How does Balto support new hires and less experienced agents?
Balto is particularly beneficial for new hires and less experienced agents by offering real-time guidance and coaching. It helps them navigate calls confidently, learn best practices, and improve their skills through continuous feedback.

Can Balto handle multiple languages and diverse accents?
Balto is equipped to handle multiple languages and diverse accents, ensuring effective communication across different customer demographics. This capability makes it suitable for businesses with a diverse customer base.

What is the implementation process for Balto, and how long does it take?
The implementation process for Balto is designed to be efficient, with minimal technical requirements. It typically takes a few weeks to set up, and Balto offers support throughout the process to ensure a smooth transition and integration with your existing systems.