Contact Centers Do Extraordinary Things with Balto

"We infused Balto into our ecosystem, we encourage our team members to utilize the different aspects of the tool, and over the last year, we've seen our NPS score take a gradual incline and over the last two months, a very steep incline. There's a direct correlation with our percent of compliance to our Balto metrics. Over the last two months, we've consistently been in the 93-95% range and we're now in a 65-70% range on our NPS score."

Customer Success Stories

Tort Experts Turns Empathetic, Compliant Intakes Into Consistent Wins with Balto
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BrightBridge’s Playbook for Consistently Outstanding Member Experience
With Balto, the team cut manual QA effort by 75%, lifted first-call resolution, and made onboarding significantly smoother — less time monitoring, more time coaching. Read Case Study

How Real-Time Coaching Transformed Onboarding, Compliance, and Call Quality at Scale
Balto's Real-Time Guidance locked in compliance language while letting agents stay human, accelerated onboarding, and shifted from rearview QA to real-time control.
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From Uncertainty to unmatched NPS: Inside InteLogix's AI-Driven Transformation
With Balto's AI Workforce, call review dropped from 30+ minutes to under 5, AHT fell 30 seconds, and ACW was halved.
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How EmpiRx Scales Faster and Delivers “White Glove” Service with Balto
With Balto's Real-Time Guidance, transcripts, and escalation detection, ramp time was cut by up to 50% and quality scores climbed 5–10%.
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Integris Health Enhances Patient Support and Operational Efficiency with Balto
Integris Health saw survey participation jump from 15% to over 25% and noticeably reduced repeat calls.
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Break Records in Just 45 Days

See immediate results with lightning-fast installation and onboarding. Scale excellent conversations with Real-Time Guidance.