Reimagining The Contact Center Podcast

Calling all contact center leaders on the front lines of generating revenue and providing a quality customer experience — we're here to celebrate and discuss the trails you're blazing. Reimagining the Contact Center tackles both tactical and visionary topics like intelligent automation, agent engagement, transformative AI technology, the evolving landscape of compliance, consumer-driven analytics, and much more. Marc Bernstein, CEO of Balto, talks with experts who are pioneering new and promising strategies to improve call center operations.

Reimagining The Contact Center - with Marc Bernstein

Marc Bernstein

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

Latest Episode

#62 - Capacity: The Decade of the Agent

Jun 30, 2025 · 42M

#61 - Shep Hyken: Beware of Artificial Incompetence

Jun 23, 2025 · 42M

#60 - Rime: From Vocal Cords to Code

Jun 13, 2025 · 45M

#59 - 8x8: Build AI That Backs Your Team

Jun 5, 2025 · 38M

#58 – Pinkfish: The New Rules of AI Fluency

May 19, 2025 · 34M